Contact Us
Before you write to us
This contact form is for readers who want to ask a question about Stars, raise an error they have spotted in our reviews, or share their own experience of the site. If you are a player who is struggling with gambling, please do not use this form — the help you need is better found elsewhere, and we explain where below.
What we never ask for
Please never send us financial details, passwords, account logins, or scans of documents through this form. We have no way to verify your identity, and we will never request such material from you. Any message that contains bank numbers, card details, login credentials, or copies of ID or proof of address will be deleted without being read in full. The same applies to screenshots of your betting history or payment records — we are not the operator, and we cannot act on them.
Getting the right help
If you have a dispute about a deposit, a withdrawal, or a bonus, the contact form is the wrong place to raise it. Your first step should be the casino's own customer support, because only the operator can access your account and resolve a payment issue. If that route does not work, look for the independent dispute services that cover the licence under which Stars operates — those bodies accept complaints and can review them on your behalf.
For anyone who feels their gambling is getting out of hand, the form will not help. Instead, turn to the free and confidential support organisations that work with UK players. They can talk you through self-exclusion, deposit limits, and the other tools that put you back in control. Their advice is independent of any casino, and they are staffed by people trained to help, not to sell.
How we handle your message
Our team reads and replies in English only. If you write in another language, we may not be able to respond usefully, so please keep your message in English.
We read every message we receive, but we cannot promise a reply to each one. We give priority to corrections to factual errors in our reviews and to reports of broken links or outdated bonus information. If your message is about a personal dispute with the casino, we will likely suggest you contact the operator or the relevant dispute body instead — we have no power to change a decision on your account.
We do not pass your message on to Stars or to any third party without your explicit consent. If you want us to forward a complaint, say so clearly in your message and we will consider whether we can help. Otherwise, treat the form as a private channel between you and our editorial team, and keep your personal and financial information out of it entirely.